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FREQUENTLY
ASKED QUESTIONS (FAQ'S)
Q
I have a son/daughter in college/military, etc., and I do not want my
family picture taken without them: or, I will be out of town on the photo
dates: or, I am physically unable to leave my home.
A
Give a picture of you or your family member no larger than 4" x
6" to your church coordinator. It will be included on a special
page following the Family Section of the book. you will also need
to turn in a signed copyright release form if a professional photographer
took the picture. Only professional pictures by Olan Mills are acceptable
without a copyright release. Snapshots are the simplest way to submit a
photo for the directory. No copyright release is required for snapshots.
you will receive a free directory.
Q
My husband/wife is not a member of the church and does not want to be in
the directory, but we would like to have our family portrait made
together. Is this possible?
A
Yes. Schedule an appointment. Tell the photographer your situation and
he/she will take several poses of those who want to appear in the
directory and some more of everyone together.
Q
We have always wanted an extended family portrait done. Can we have that
done?
A
Yes. Please reserve an additional appointment time for the extended family
poses. Each smaller family group will need to sign up for appointments one
after the other, then all will come together. The extended family sitting
will not count towards credits or for a complimentary directory or
portrait.
Q
How much does this cost?
A
There is no charge for the sitting, you will receive a copy of the
directory and a complimentary 8x10 Custom Color Portrait as a gift from
Olan Mills for participating in the program and selecting a pose for the
directory. If you wish to purchase extra portraits, you may place an order
with the Portrait Consultant that day.
Q
What are the prices of the portraits?
A
When you come for your sitting,
Olan Mills Portrait Consultants will explain the different finishes and
special pricing options available. You will see
your poses electronically on a color computer monitor. You
will be able to order your portraits at this
time. The finished portraits will be delivered to your home approximately
4-6 weeks from your photography date.
Q
If I want to purchase extra portraits, when and how do I pay for them?
A
Pay for them at the time of selection. Olan Mills accepts cash, check, and
all major credit cards. A package and handling fee will apply to every
order. Olan Mills guarantees customer satisfaction.
Q
How many poses will be taken?
A
Normally, there will be four poses of the entire family group and one pose
of each individual in the group.
Additional
poses may be taken by the photographer upon request and as time permits.
Q
May I have my picture taken with a pet?
A
No. Due to liability and health regulations, we cannot photograph animals.
The only exception is Assistive Animals covered by the Americans with
Disabilities Act.
Q
I do not have transportation to the church.
A
Tell your coordinator or a committee member and they will try to help
arrange transportation for you.
Q
May we use our picture from the last church directory?
A
No. Unless you are physically unable to come in and submit an actual
picture as in question 1.
ANY
QUESTIONS?
Call
Louis Buettner, 343-2467
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